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REAL ESTATE SOFTWARE

Contract Assistance - NA - Reported Incident - Investigation Underway

Incident Report for MRI Software

Resolved

Dear MRI Client,

Normal service has now been restored for Contract Assistance.

The issue was fully resolved on 18-Apr-2026 at 08:07 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software

Posted Apr 18, 2026 - 08:09 UTC

Update

Dear MRI Client,

We are currently addressing the issue impacting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Apr 18, 2026 - 06:14 UTC

Identified

Dear MRI Client,

We have identified the source of the issue affecting Contract Assistance. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Apr 17, 2026 - 14:49 UTC

Investigating

Dear MRI Client,

We are aware of a potential issue which started on 16-Apr-2026 at 15:30 UTC affecting Contract Assistance. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software

Posted Apr 17, 2026 - 08:27 UTC
This incident affected: Contract Intelligence (Contract Intelligence - North America).