Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Prolease Central EMEA. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
May 25, 2026 - 16:57 UTC
Dear MRI Client,
We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Agency Central. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
May 25, 2026 - 16:52 UTC
Scheduled Maintenance
CTM - NA - Scheduled Critical Maintenance May 26, 2026 14:00-14:30 UTC
Dear MRI Client,
We would like to inform you that a Critical Maintenance Update (CMU) will be applied to CTM on 26-May-2026 between 14:00 and 14:30 UTC.
This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.
Should there be any delays or changes to the planned maintenance window, updates will be communicated via the MRI Notifications page.
If you have any questions or concerns, please do not hesitate to contact MRI Client Support through the myMRI Client Portal or by phoning one of the support numbers listed on our Contact page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 21, 2026 - 05:19 UTC
MRI Agora Gateway - Infrastructure Maintenance May 30, 2026 21:00-23:00 UTC
Dear MRI Client,
We are writing to inform you that a planned infrastructure maintenance update will be applied to MRI Agora Gateway on 30-May-2026 between 21:00 and 23:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 18, 2026 - 12:56 UTC
MRI Agora Gateway - NA - Scheduled Maintenance Jun 5, 2026 06:00-10:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - NA on Friday, 05-June-2026 between 06:00 and 10:00 UTC.
Please note that this is in addition to the maintenance scheduled for 30-May-2026. In summary, the two upcoming maintenance windows are:
- Saturday, 30-May-2026 between 21:00 and 23:00 UTC
- Friday, 05-June-2026 between 06:00 and 10:00 UTC
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 25, 2026 - 13:59 UTC
MRI Agora Gateway - APAC - Scheduled Maintenance Jun 6, 2026 12:00-16:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - APAC on 06-June-2026 between 12:00 and 16:00 UTC.
Please note that this is in addition to the maintenance scheduled for 30-May-2026. In summary, the two upcoming maintenance windows are:
- Saturday, 30-May-2026 between 21:00 and 23:00 UTC
- Saturday, 06-June-2026 between 12:00 and 16:00 UTC
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 25, 2026 - 17:25 UTC
MRI Agora Gateway - EMEA - Scheduled Maintenance Jun 6, 2026 21:00 - Jun 7, 2026 01:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - EMEA starting Saturday, 06-June-2026 between 21:00 UTC and concluding Sunday, 07-June-2026 01:00 UTC.
Please note that this is in addition to the maintenance scheduled for 30-May-2026. In summary, the two upcoming maintenance windows are:
- Saturday, 30-May-2026 between 21:00 and 23:00 UTC
- Saturday, 06-June-2026 21:00 UTC and concluding 07-June-2026 01:00 UTC
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 25, 2026 - 14:45 UTC
Sales and Lettings - EMEA - Scheduled Maintenance Jun 7, 2026 07:00-16:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Sales and Lettings on 07-Jun-2026 between 07:00 and 17:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on May 22, 2026 - 12:46 UTC