All Systems Operational

Uptime over the past 90 days. View historical uptime.
Accommodation Rent Accounting Operational
Affordable Housing Management Operational
Agency Studio Operational
Agency Central Operational
Agora Gateway Operational
Agora Gateway - APAC Operational
Agora Gateway - EMEA Operational
Agora Gateway - North America Operational
Agora Insights Operational
Agora Insights - APAC Operational
Agora Insights - EMEA Operational
Agora Insights - North America Operational
Agora Insights for Living Operational
Alerts Operational
Allocations Operational
Angus Operational
ApartmentData Operational
Application Studio Operational
Application Studio - APAC Operational
Application Studio - EMEA Operational
Application Studio - North America Operational
APR Operational
Asset Management Operational
Asset Modeling Operational
Asset Modeling - APAC Operational
Asset Modeling - EMEA Operational
Asset Modeling - North America Operational
Asset Modeling - South Africa Operational
Assistance Connect Operational
At Your Service Operational
Bostonpost Operational
Box and Dice Operational
CenterStone Operational
Communications Manager Operational
Communications Manager - EMEA Operational
Condo Sales Operational
Contract Intelligence Operational
Contract Intelligence - APAC Operational
Contract Intelligence - EMEA Operational
Contract Intelligence - North America Operational
CTM Operational
Customer Central Operational
Customer Central - EMEA Operational
Debt Management Operational
Debt Management - APAC Operational
Debt Management - EMEA Operational
Debt Management - North America Operational
Digital Connect Operational
Digital Self Service Operational
Document Management Operational
Document Management - EMEA Operational
Eagle CRM Operational
EDMS Operational
Education Operational
Education – Core Operational
Education – Additional Learning Needs Operational
Education – Attendance Collection Tool Operational
Education – API Operational
Education – Exclusions Operational
Education – Fixed Penalty Notices Operational
Education – Family Information Directory Operational
Education – Personal Education Plans Operational
Education – SEND Pre-Assessment Operational
Education – Statutory Returns Operational
Employee Screening Operational
Energy Operational
Energy - APAC Operational
Energy - EMEA Operational
Energy - North America Operational
Engage Operational
Engage CRM Operational
Engage For Living Operational
Engage Apply Operational
Engage Connect Operational
Engage Interact Operational
Engage Pay Operational
Engage Protect - ID Verification Operational
Engage @Work Operational
Engage @Work - APAC Operational
Engage @Work - North America Operational
Ensemble Operational
Evolution Operational
Evolution - APAC Operational
Evolution - EMEA Operational
Evolution - North America Operational
Find My Engineer Operational
Findspace Operational
Fixed Asset Accounting Operational
Fixed Asset Accounting - APAC Operational
Fixed Asset Accounting - EMEA Operational
Fixed Asset Accounting - North America Operational
Forms Intelligence Operational
Forms Intelligence - APAC Operational
Forms Intelligence - EMEA Operational
Forms Intelligence - North America Operational
Fund Modeling Operational
Fund Modeling - APAC Operational
Fund Modeling - EMEA Operational
Fund Modeling - North America Operational
Fund Modeling - South Africa Operational
HAB Operational
Homelessness Reduction Operational
HomeSwapper from MRI Operational
Horizon Operational
Housing BRIXX Operational
Housing Enterprise Operational
Housing Enterprise - EMEA Operational
Housing Officer/Inspector (Mobile) Operational
Housing One Operational
Housing One – Core Operational
Housing One – API Operational
Housing One – Insight Operational
Housing One – Mobile Operational
Housing One – Portal Operational
Housing One – Self Service Operational
Income Analytics Operational
Inspection Manager Operational
Insurent Operational
Intermodal Operational
Investment Central Operational
Investment Central - APAC Operational
Investment Central - EMEA Operational
Investment Central - North America Operational
Investor Connect Operational
Investor Connect - APAC Operational
Investor Connect - EMEA Operational
Investor Connect - North America Operational
Invoice Automate Operational
Key Automate Operational
Leasing Chatbot Operational
Lindsey Operational
MacMunnis MILM Operational
Maintain Operational
Maintenance Plus Operational
Manhattan Operational
Manhattan - APAC Operational
Manhattan - EMEA Operational
Manhattan - North America Operational
Market Connect Operational
Mobile Agile Operational
Mobile Agile Operational
365 Portal Operational
MRI Living For Social Housing Operational
Version One Operational
Open Housing Operational
Total Mobile Operational
MRI Living For Social Housing Operational
MRI Messaging Operational
Multifamily Insurance Operational
MyPlace Operational
NETfacilities Operational
OnLocation Footfall Operational
OnLocation Footfall - APAC Operational
OnLocation Footfall - EMEA Operational
OnLocation Footfall - North America Operational
OnLocation People Presence Operational
OnLocation People Presence - API Operational
OnLocation People Presence - Login Operational
OnLocation People Presence - Australia Operational
OnLocation People Presence - Canada Operational
OnLocation People Presence - Europe Operational
OnLocation People Presence - New Zealand Operational
OnLocation People Presence - United Kingdom Operational
OnLocation People Presence - United States Operational
Open Accounts Operational
Open Accounts - APAC Operational
Open Accounts - EMEA Operational
Palace Operational
PHA Pro Operational
PHA Pro On Premise Operational
PHA Pro Operational
Planet Operational
Planet Mobile Operational
Planet Operational
Prolease Central Operational
Prolease Central - EMEA Operational
Prolease Central - North America Operational
Prolease Direct Operational
Prolease Enterprise Operational
Prolease Enterprise - APAC Operational
Prolease Enterprise - EMEA Operational
Prolease Enterprise - North America Operational
Prolease Express Operational
Property Central Operational
PropertySuite Operational
Property Management X Operational
MRI Agora Studio for PMX Operational
PMX Plug and Pay Operational
PMX Screening Select Operational
PMX X.5 - Self Hosted Operational
PMX X.5 Americas - Jupiter Operational
PMX X.5 Americas - Pluto Operational
PMX X.5 Americas - Saturn Operational
PMX X.5 Americas - Venus Operational
PMX X.5 APAC - Mercury Operational
PMX X.5 APAC - Neptune Operational
PMX X.5 Canada - Sirius Operational
PMX X.5 EMEA - Mars Operational
PMX X.5 Partners - Ceres Operational
PMX X.7 - Self Hosted Operational
PMX X.7 Americas - Despina Operational
PMX X.7 Americas - Triton Operational
PMX X.7 APAC - Luna Operational
PMX X.7 APAC - Phoebe Operational
PMX X.7 Canada - Polaris Operational
PMX X.7 EMEA - Europa Operational
PMX X.7 EMEA - Import Export - Europa Operational
PMX X.7 Import Export - Luna Operational
PMX X.7 Import Export - Orion Operational
PMX X.7 Import Export - Phoebe Operational
PMX X.7 Import Export - Polaris Operational
PMX X.7 Import Export - Triton Operational
PMX X.7 PAH Americas - Orion Operational
PMX X.7 Partners - Gemini Operational
PMX X.7 Partners - Import Export - Gemini Operational
PMX X.7 Self Hosted - Import Export Operational
Property Tree Operational
Property Tree Connect Operational
Prospect Connect Operational
Prospect Connect - Americas Operational
Prospect Connect - EMEA Operational
Qube PM Operational
Radar Operational
RAM SaaS Operational
Series4000 - Americas Operational
Series4000 - APAC Operational
Series4000 - EMEA Operational
Series4000 - Self Hosted & Partners Operational
Series5000 - Americas Operational
Series5000 - APAC Operational
Series5000 - EMEA Operational
Real Estate Investar Operational
Repairs Operational
Report Gateway Operational
Report Gateway - APAC Operational
Report Gateway - EMEA Operational
Report Gateway - North America Operational
Report Gateway - Self Hosted & Partners Operational
Resident Screening Operational
Revenues & Benefits Operational
Revenues & Benefits - Core Operational
Revenues & Benefits – API Operational
Revenues & Benefits – Digital Forms Operational
Revenues & Benefits – VEP Operational
Revenues & Benefits – Mobile Operational
Rough Sleeper Pathways Operational
Resident Connect Operational
Resident Connect - Americas Operational
Resident Connect - EMEA Operational
Resident Connect - Self Hosted & Partners Operational
Safer Communities Operational
SafeStart Operational
Sales and Lettings Operational
Secure Sign Operational
Secure Sign - APAC Operational
Secure Sign - EMEA Operational
Secure Sign - North America Operational
Service Charges Operational
Space Scheduling Operational
Space Scheduling - APAC Operational
Space Scheduling - EMEA Operational
Space Scheduling - North America Operational
Strata Master Operational
Strata Master Connect Operational
SwapTracker from MRI Operational
Tenancy Analytics Operational
Tenant Connect Operational
TPN Group Operational
Valuations Operational
Valuations - APAC Operational
Valuations - EMEA Operational
Valuations - North America Operational
Valuations - South Africa Operational
Vault CRM Operational
WinTen Operational
WinTen2 Operational
WinTen2+ Operational
Workplace Central Operational
Workplace Central - APAC Operational
Workplace Central - EMEA Operational
Workplace Central - North America Operational
Atlassian Statuspage Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CTM - Scheduled Maintenance Sep 29, 2026 14:00-14:30 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to CTM on 29-September-2026 between 14:00 and 14:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Posted on Sep 22, 2026 - 12:21 UTC

MRI Agora Gateway - APAC - Scheduled Maintenance Oct 6, 2026 14:00-16:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - APAC on Tuesday, 6 October 2026 between 14:00 and 16:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Posted on Sep 28, 2026 - 14:10 UTC

MRI Agora Gateway - NA - Scheduled Maintenance Oct 9, 2026 06:00-08:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - NA on Friday, 9 October 2026 between 06:00 and 08:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Posted on Sep 28, 2026 - 14:50 UTC

MRI Agora Gateway - EMEA - Scheduled Maintenance Oct 10, 2026 21:00-23:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - EMEA on Saturday, 10 October 2026 between 21:00 and 23:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Posted on Sep 28, 2026 - 14:44 UTC

Sep 28, 2026

Engage For Living - Configuration Change
Completed - The scheduled maintenance has been completed.
Sep 28, 11:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 11:30 UTC
Scheduled -

Dear MRI Client,

We're pleased to inform you that the Engage For Living Apply / Connect / Broadcast configuration changes are now available. Your organisation’s users can now use the changes. If you have any questions or concerns, please contact MRI Client Support via the myMRI Client Portal or by calling one of the support numbers listed on our Contact page.



Configuration changes are



Ask Agora, your conversational AI chat experience, answers your questions about using Engage Apply / Connect / Broadcast.



Ask Agora can help with:


- Locating the latest support guides or knowledge articles

- Steps for managing specific application-related workflows

- Guidance on what’s changed in the latest application release

To get started:

Start using Ask Agora by opening it via the icon located at the bottom-right of your screen.

Regards,

MRI Software
Sep 28, 11:16 UTC

Sep 27, 2026

Tenmast - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:00 UTC
Scheduled -

Dear MRI Client,

A planned maintenance update will be applied for Tenmast (WT2+) that will begin on Saturday, September 26, 2026 at 6:00 PM EDT and continue until Sunday, September 27 at 8:00 AM EDT. During this period, you may experience limited availability of the product.

If your agency has not established an active Team Viewer connection to your SERVER for us to access your system, we strongly recommend that you contact Customer Service to establish a connection as soon as possible, so that the updates can be applied promptly.

Regards,

MRI Software
Sep 26, 12:02 UTC
HAB - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 16:00 UTC
Scheduled -

Dear MRI Client,

A planned maintenance update for HOTMA Compliance for HAB will be available for download on Saturday, September 26, 2026 after 12:00 PM EDT. Please allow time for this update to download and apply to your system. Release notes and documentation are available with the release.

Regards,

MRI Software
Sep 26, 11:53 UTC
Angus - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Angus on 27 Sept 2026 between 6:00 AM and 9:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 24, 23:20 UTC

Sep 26, 2026

Sep 25, 2026

PMX X.7 PAH Americas - Orion - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 02:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to PMX X.7 PAH Americas - Orion on 25-Sep-2026 between 02:00 and 10:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 23, 14:44 UTC
MRI Agora Gateway - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - NA, on Friday, 25 September 2026 between 6:00 AM and 10:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 7, 13:02 UTC
Prolease Central - North America - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Prolease Central on 25 Sept 2026 between 12:00 AM and 3:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 24, 18:42 UTC

Sep 24, 2026

PMX X.7 Partners - Gemini - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 14:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to PMX X.7 Partners - Gemini on 24-Sep-2026 between 14:00 and 18:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 23, 14:55 UTC

Sep 23, 2026

Qube PM - New Version Available
Completed - The scheduled maintenance has been completed.
Sep 23, 08:02 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Qube PM release 12.17.03 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 23, 07:45 UTC

Qube PM - New Version Available
Completed - The scheduled maintenance has been completed.
Sep 23, 08:01 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Qube PM release 12.15.06 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 23, 07:45 UTC

Qube PM - New Version Available
Completed - The scheduled maintenance has been completed.
Sep 23, 08:01 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Qube PM release 12.16.03 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 23, 07:45 UTC

Sep 22, 2026

MRI Agora Gateway - APAC - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 14:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - APAC, on Tuesday, 22 September 2026 between 14:00 and 18:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 7, 13:02 UTC
Education – Attendance Collection Tool - Status Update
Resolved -

Dear MRI Client,

Normal service has now been restored for Education – Attendance Collection Tool.

The issue was fully resolved on 22-Sep-2026 at 15:17 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software
Sep 22, 16:23 UTC
Update -

Dear MRI Client,

We are currently addressing the issue impacting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 19, 10:46 UTC
Update -

Dear MRI Client,

Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 19, 01:40 UTC
Update -

Dear MRI Client,

Our technical team is still working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 18, 15:57 UTC
Update -

Dear MRI Client,

We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 18, 10:04 UTC
Identified -

Dear MRI Client,

We have identified the source of the issue affecting Education – Attendance Collection Tool. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 18, 09:56 UTC
Update -

Dear MRI Client,

We are aware of a potential issue affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software
Sep 18, 05:46 UTC
Update -

Dear MRI Client,

We are continuing to investigate this issue.

Regards,

MRI Software
Sep 17, 23:18 UTC
Investigating -

Dear MRI Client,

We are aware of a potential issue which started on 17-Sep-2026 at 16:00 UTC affecting Education – Attendance Collection Tool. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software
Sep 17, 17:07 UTC
Resident Screening - NA - Reported Incident - Identified
Resolved - This incident has been resolved.
Sep 22, 16:17 UTC
Update -

Dear Valued MRI Client,

MRI is aware of an issue affecting Experian RentBureau that may cause some applications to remain in a pending status while awaiting a RentBureau response.


To prevent screening delays, MRI has delivered an update to temporarily suspend the RentBureau dependency from the screening workflow. Following this change, applications will no longer be held pending due to RentBureau availability. This change will not impact the completeness or quality of the rent payment history results.


All applications currently pending due to the RentBureau disruption will be processed within two days, without any action from you.


Our objective remains to provide a consistent and timely screening experience while maintaining the quality of resident screening results.



Thank you for your partnership.

Sincerely,

MRI Software
Sep 15, 00:26 UTC
Identified -

Dear MRI Client,

We have identified the source of the issue affecting Resident Screening. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software
Sep 8, 18:25 UTC
Investigating -

Dear MRI Client,

We are aware of a potential issue which started on 08-Sep-2026 at 12:00 PM UTC affecting Resident Screening. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software
Sep 8, 16:18 UTC
Engage Protect - ID Verification - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Engage Protect - ID Verification - NA on 22-Sep-2026 between 04:00 and 06:30 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 22, 02:58 UTC

Sep 21, 2026

Resident Connect - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:01 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Resident Connect on 21-Sept-2026 between 04:00 and 12:00 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 18, 19:14 UTC
Resident Connect - EMEA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 04:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Resident Connect on 21-Sep-2026 between 04:00 and 12:00 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 17, 20:31 UTC

Sep 20, 2026

MRI Agora Gateway - EMEA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - EMEA, on Saturday, 19 September 2026 at 21:00 until 20 September 2026 at 01:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 7, 13:02 UTC

Sep 19, 2026

Sep 18, 2026

Qube PM - New Version Available
Completed - The scheduled maintenance has been completed.
Sep 18, 09:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Qube PM release 12.18 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 18, 08:22 UTC

Engage Protect - ID Verification - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Engage Protect - ID Verification on 18-Sep-2026 between 04:00 and 06:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 17, 15:12 UTC

Sep 17, 2026

ProLease Central - EMEA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to ProLease Central on 17-Sep-2026 between 18:00 and 21:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 16, 22:22 UTC
CTM - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 14:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to CTM on 17 September 2026 between 14:00 and 14:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 15, 11:33 UTC

Sep 16, 2026

No incidents reported.

Sep 15, 2026

RentPayment - Engage Pay - Reported Incident - Resolved
Resolved -

Dear MRI Client,

Normal service has now been restored for RentPayment - Engage Pay email notifications.

The issue was fully resolved on 15 September 2026 at 17:56 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software
Sep 15, 18:46 UTC
Monitoring -

Dear MRI Client,

We are continuing to monitor the issue affecting MFA notification delivery. Recent testing and customer feedback indicate that MFA notifications are being delivered successfully for some users; however, a subset of users may still experience delays in receiving their codes.

Our teams remain actively engaged and are closely monitoring the service to ensure stability and confirm full recovery.

We will provide a further update as soon as additional information becomes available or once the issue has been fully resolved.

Regards,

MRI Software
Sep 15, 16:44 UTC
Investigating -

Dear MRI Client,

We are aware of a service disruption which started on 15 September 2026 at 13:43 UTC affecting Engage Pay email notifications. MFA notifications may be temporarily affected due to an issue with a third-party service provider. Our team is actively working to restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience and understanding during this time.

Regards,

MRI Software
Sep 15, 15:03 UTC
Secure Sign - APAC- - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 11:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 15-Sep-2026 between 11:30 and 12:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 13, 14:12 UTC
Secure Sign - NA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 10:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 15-Sep-2026 between 10:30 and 11:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 13, 14:10 UTC
Secure Sign - EMEA - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 09:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 15-Sep-2026 between 09:30 and 10:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 13, 14:09 UTC
CTM - Scheduled Maintenance
Completed -

Dear MRI Client,

We are pleased to inform you that the scheduled maintenance has been successfully completed and all services are now operating as expected.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal or by calling one of the numbers listed on our
Contact page.

Regards,

MRI Software
Sep 15, 09:24 UTC

Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to CTM on 15 September 2026 between 14:00 and 14:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software
Sep 8, 10:17 UTC

Sep 14, 2026

Intermodal - New Version Available
Completed - The scheduled maintenance has been completed.
Sep 14, 17:01 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the MRI Intermodal release v2026.4.02 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 14, 16:59 UTC

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