MRI Notifications

Dear MRI Client,

A Planned Maintenance Update - 10.5.1.0 (PMU) for MRI Series4000 will be applied to the MRI SaaS environment on Sunday 17th December from 10:00am GMT until 3:00pm GMT. During this time, databases will be unavailable.

For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal.

If this update is delayed, additional information will be posted on the MRI Notifications page. 

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Dear MRI Client,

Please be advised that a scheduled SaaS maintenance for Bostonpost will be taking place on the following dates:

Saturday, 16th December from 22:00 (EST) until 06:00 (EST) on Sunday, 17th December 2023.

During this time, your system will be unavailable for use. Nightly processing, including auto posting of general ledgers, will be impacted and will run the following evening.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

Thank you,

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for MRI Evolution GO  will be applied on 16th December 2023 between 10:00 AM and 14:00 PM GMT.

To ensure our systems are up to date and to maintain high levels of security and reliability, Colo storage requires firmware updates.

There are no changes required by clients. Please be aware that connectivity to your MRI Evolution GO system may be intermittent during this time. 

If you have any questions or concerns, please contact Client Support via cs.fsi@mrisoftware.com  or by calling one of the numbers listed on our website.

Regards, 

MRI Software

Dear MRI Client,

A Planned Maintenance Update (PMU) for Callmax Automated Communications will be applied to the website on Tuesday, December 12th from 6:00 AM EST until 8:00 AM EST. Clients should see minimal to no impact, but service may be unavailable for a period typically lasting less than one minute. For a detailed summary of this update, your company's Designated Support Contact (DSC) can access the full release notes from the myMRI Client Portal. 

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling (866) 301-6420.

MRI Software

Planned Maintenance Update (PMU) for Property Management X (PMX)  

Version X.5.10.13.1 

Dear MRI Client, 

A Planned Maintenance Update (PMU) for MRI Property Management will be applied to your MRI Cloud environment.  See additional details below. 

Impacted Environment: EMEA (Mars)  

Impacted Services: Property Management X Databases  

Availability: During this time, databases will be unavailable 

Planned Start Time: 11:00PM BST, Sunday, December 10, 2023 

Planned End Time: 03:00AM BST, Monday, December 11, 2023 

For a detailed description of this update, the full release notes can be downloaded from the myMRI Client Portal. 

If this update is delayed, additional information will be posted on the MRI Notifications page. 

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website. 

Thank You, 

MRI Software  

Dear MRI Client,

A Planned Maintenance Update (PMU) for MRI Angus  will be applied on December 10, 2023.

If this update is delayed, additional information will be posted on the MRI Notifications page.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website.

MRI Software

Planned Maintenance Update (PMU) for Property Management X (PMX)  

Version X.5.10.13.1 

Dear MRI Client, 

A Planned Maintenance Update (PMU) for MRI Property Management will be applied to your MRI Cloud environment.  See additional details below. 

Impacted Environment: Core A (Saturn), Core B (Jupiter), Core C (Pluto), and Canada (Sirius)   

Impacted Services: Property Management X Databases  

Availability: During this time, databases will be unavailable 

Planned Start Time: 08:00PM EST/EDT, Saturday, December 9, 2023 

Planned End Time: 06:00AM EST/EDT, Saturday, December 9, 2023 

For a detailed description of this update, the full release notes can be downloaded from the myMRI Client Portal. 

If this update is delayed, additional information will be posted on the MRI Notifications page. 

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal or by calling one of the numbers listed on our website. 

Thank You, 

MRI Software  

Dear MRI Client,

Please be advised that a scheduled SaaS maintenance for MRI Qube Property Management will be taking place on the following date(s): 

Saturday, 9th December from 16:00 (GMT) until 22:00 (GMT) on Sunday, 10th December

During this time, your system will be unavailable for use and and any scheduled tasks during this window will not run.  These will need to be manually run after the migration window.  

We apologise for any inconvenience this may cause.

If you have any questions or concerns, please contact Client Support via the myMRI Client Portal, or by calling one of the numbers listed on our website.

Thank you,

MRI Software

Dear MRI Client,

The remediation actions have been completed and the issue with applications from EUL and EUW Datacenters EMEA is now resolved. We will continue to monitor this. We appreciate your patience while we addressed this incident.

Regards,
MRI Software

Dear MRI Client,

The version of the MRI Qube Property Management 12.8 SP 1 is now available. A summary of the contents is available on the myMRI Client Portal.

If you would like to arrange for this version to be applied please log a request via the myMRI Client Portal so that it can be scheduled.

Please note that this version has been designed to work on MRI Qube PM version 11 and above but it may also require additional installation depending on your existing system configuration. If you have any apps or portals, a Professional Services request will need raising on the myMRI Client portal, so a quotation can be provided for the upgrade required to the web service when the live environment is upgraded.

MRI Software