Dear MRI Client,
We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
Sep 01, 2026 - 19:19 UTC
Dear MRI Client,
We have identified the source of the issue affecting RentPayment. The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.
Thank you for your patience while we address this.
Regards,
MRI Software
Sep 01, 2026 - 15:41 UTC
Dear MRI Client,
We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
Sep 01, 2026 - 13:53 UTC
Scheduled Maintenance
Space Scheduling - NA - Scheduled Maintenance Sep 2, 2026 13:30-15:30 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 13:30 and 15:30 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Sep 02, 2026 - 05:01 UTC
Evolution - APAC - Scheduled Maintenance Sep 3, 2026 13:00-17:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Evolution - APAC on 03-Sep-2026 between 13:00 and 17:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Sep 01, 2026 - 08:11 UTC
Space Scheduling - APAC - Scheduled Maintenance Sep 5, 2026 06:30-08:30 UTC
Sep 02, 2026 - 04:46 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 06:30 and 08:30 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Sep 01, 2026 - 13:42 UTC
Space Scheduling - EMEA - Scheduled Maintenance Sep 5, 2026 08:00-12:00 UTC
Sep 02, 2026 - 04:51 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 08:00 and 12:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Sep 01, 2026 - 13:33 UTC
Agora Gateway - EMEA - Scheduled Maintenance Sep 5, 2026 21:00-23:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 05-Sept-2026 between 21:00 and 23:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Aug 26, 2026 - 21:12 UTC
Agora Gateway - NA - Scheduled Maintenance Sep 5, 2026 21:00-23:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 5th September 2026 between 21:00 and 23:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Aug 26, 2026 - 21:17 UTC
Agora Gateway - APAC - Scheduled Maintenance Sep 5, 2026 21:00-23:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 5th September 2026 between 21:00 and 23:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Aug 26, 2026 - 21:05 UTC