Dear MRI Client,
A fix was applied on 05-Nov-2026 at 01:33 UTC to address the issue impacting Engage Pay, and we are currently monitoring the performance and stability of the product.
We will provide another update shortly or as soon as we confirm full recovery.
Regards,
MRI Software
Nov 05, 2026 - 01:09 UTC
Dear MRI Client,
We are aware of a potential issue which started on 03 November 2026 at 13:00 UTC affecting Engage Pay. Residents can continue making payments as normal. However, some properties may experience delays in payments being reflected as cleared, which may impact reconciliation activities.
Our teams are actively working with the third-party provider to restore normal processing as soon as possible.
Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.
Regards,
MRI Software
Nov 04, 2026 - 20:25 UTC
Scheduled Maintenance
Intermodal - New Version Available Oct 13, 2026 13:45-13:46 UTC
Dear MRI Client,
We’re pleased to inform you that the Intermodal release v2026.5 is now available.
Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.
If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.
Regards,
MRI Software
Posted on Oct 13, 2026 - 13:42 UTC
Property Central - Scheduled Maintenance Nov 6, 2026 19:00-22:00 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update (PMU) will be applied to Property Central on 06-Nov-2026 between 19:00 and 22:00 UTC.
During this time, the product may be temporarily unavailable, or users may experience intermittent access.
A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Nov 04, 2026 - 11:18 UTC
CTM - NA - Scheduled Maintenance Nov 17, 2026 14:00-14:30 UTC
Dear MRI Client,
We are writing to inform you that a planned maintenance update will be applied to CTM on 17-Nov-2026 between 14:00 and 14:30 UTC.
This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.
Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.
If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.
Thank you for your understanding.
Regards,
MRI Software
Posted on Nov 05, 2026 - 08:36 UTC