Identified -

Dear MRI Client,

We have identified the source of the issue affecting Resident Screening. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software


Sep 08, 2026 - 18:25 UTC
Investigating -

Dear MRI Client,

We are aware of a potential issue which started on 08-Sep-2026 at 12:00 PM UTC affecting Resident Screening. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software


Sep 08, 2026 - 16:18 UTC
Accommodation Rent Accounting Operational
Affordable Housing Management Operational
Agency Studio Operational
Agency Central Operational
Agora Gateway Operational
Agora Gateway - APAC Operational
Agora Gateway - EMEA Operational
Agora Gateway - North America Operational
Agora Insights Operational
Agora Insights - APAC Operational
Agora Insights - EMEA Operational
Agora Insights - North America Operational
Agora Insights for Living Operational
Alerts Operational
Allocations Operational
Angus Operational
ApartmentData Operational
Application Studio Operational
Application Studio - APAC Operational
Application Studio - EMEA Operational
Application Studio - North America Operational
APR Operational
Asset Management Operational
Asset Modeling Operational
Asset Modeling - APAC Operational
Asset Modeling - EMEA Operational
Asset Modeling - North America Operational
Asset Modeling - South Africa Operational
Assistance Connect Operational
At Your Service Operational
Bostonpost Operational
Box and Dice Operational
Callmax Operational
CenterStone Operational
CheckpointID Operational
Communications Manager Operational
Communications Manager - EMEA Operational
Condo Sales Operational
Contract Intelligence Operational
Contract Intelligence - APAC Operational
Contract Intelligence - EMEA Operational
Contract Intelligence - North America Operational
CTM Operational
Customer Central Operational
Customer Central - EMEA Operational
Debt Management Operational
Debt Management - APAC Operational
Debt Management - EMEA Operational
Debt Management - North America Operational
Digital Connect Operational
Digital Self Service Operational
Document Management Operational
Document Management - EMEA Operational
Eagle CRM Operational
EDMS Operational
Education Operational
Education – Core Operational
Education – Additional Learning Needs Operational
Education – Attendance Collection Tool Operational
Education – API Operational
Education – Exclusions Operational
Education – Fixed Penalty Notices Operational
Education – Family Information Directory Operational
Education – Personal Education Plans Operational
Education – SEND Pre-Assessment Operational
Education – Statutory Returns Operational
Employee Screening Operational
Energy Operational
Energy - APAC Operational
Energy - EMEA Operational
Energy - North America Operational
Engage Operational
Engage CRM Operational
Engage for Living Operational
Leasing Portal Operational
Resident Portal Operational
Engage @Work Operational
Engage @Work - APAC Operational
Engage @Work - North America Operational
Ensemble Operational
Evolution Operational
Evolution - APAC Operational
Evolution - EMEA Operational
Evolution - North America Operational
Find My Engineer Operational
Findspace Operational
Fixed Asset Accounting Operational
Fixed Asset Accounting - APAC Operational
Fixed Asset Accounting - EMEA Operational
Fixed Asset Accounting - North America Operational
Forms Intelligence Operational
Forms Intelligence - APAC Operational
Forms Intelligence - EMEA Operational
Forms Intelligence - North America Operational
Fund Modeling Operational
Fund Modeling - APAC Operational
Fund Modeling - EMEA Operational
Fund Modeling - North America Operational
Fund Modeling - South Africa Operational
HAB Operational
Homelessness Reduction Operational
HomeSwapper from MRI Operational
Horizon Operational
Housing BRIXX Operational
Housing Enterprise Operational
Housing Enterprise - EMEA Operational
Housing Officer/Inspector (Mobile) Operational
Housing One Operational
Housing One – Core Operational
Housing One – API Operational
Housing One – Insight Operational
Housing One – Mobile Operational
Housing One – Portal Operational
Housing One – Self Service Operational
Income Analytics Operational
Inspection Manager Operational
Insurent Operational
Intermodal Operational
Investment Central Operational
Investment Central - APAC Operational
Investment Central - EMEA Operational
Investment Central - North America Operational
Investor Connect Operational
Investor Connect - APAC Operational
Investor Connect - EMEA Operational
Investor Connect - North America Operational
Invoice Automate Operational
Key Automate Operational
Leasing Chatbot Operational
Lindsey Operational
MacMunnis MILM Operational
Maintain Operational
Maintenance Plus Operational
Manhattan Operational
Manhattan - APAC Operational
Manhattan - EMEA Operational
Manhattan - North America Operational
Market Connect Operational
Mobile Agile Operational
Mobile Agile Operational
365 Portal Operational
MRI Living For Social Housing Operational
MRI Messaging Operational
Multifamily Insurance Operational
MyPlace Operational
NETfacilities Operational
OnLocation Footfall Operational
OnLocation Footfall - APAC Operational
OnLocation Footfall - EMEA Operational
OnLocation Footfall - North America Operational
OnLocation People Presence Operational
OnLocation People Presence - API Operational
OnLocation People Presence - Login Operational
OnLocation People Presence - Australia Operational
OnLocation People Presence - Canada Operational
OnLocation People Presence - Europe Operational
OnLocation People Presence - New Zealand Operational
OnLocation People Presence - United Kingdom Operational
OnLocation People Presence - United States Operational
Open Accounts Operational
Open Accounts - APAC Operational
Open Accounts - EMEA Operational
Palace Operational
PHA Pro Operational
PHA Pro On Premise Operational
PHA Pro Operational
Planet Operational
Planet Mobile Operational
Planet Operational
Prolease Central Operational
Prolease Central - EMEA Operational
Prolease Central - North America Operational
Prolease Direct Operational
Prolease Enterprise Operational
Prolease Enterprise - APAC Operational
Prolease Enterprise - EMEA Operational
Prolease Enterprise - North America Operational
Prolease Express Operational
Property Central Operational
PropertySuite Operational
Property Management X Operational
MRI Agora Studio for PMX Operational
PMX Plug and Pay Operational
PMX Screening Select Operational
PMX X.5 - Self Hosted Operational
PMX X.5 Americas - Jupiter Operational
PMX X.5 Americas - Pluto Operational
PMX X.5 Americas - Saturn Operational
PMX X.5 Americas - Venus Operational
PMX X.5 APAC - Mercury Operational
PMX X.5 APAC - Neptune Operational
PMX X.5 Canada - Sirius Operational
PMX X.5 EMEA - Mars Operational
PMX X.5 Partners - Ceres Operational
PMX X.7 - Self Hosted Operational
PMX X.7 Americas - Despina Operational
PMX X.7 Americas - Triton Operational
PMX X.7 APAC - Luna Operational
PMX X.7 APAC - Phoebe Operational
PMX X.7 Canada - Polaris Operational
PMX X.7 EMEA - Europa Operational
PMX X.7 EMEA - Import Export - Europa Operational
PMX X.7 Import Export - Luna Operational
PMX X.7 Import Export - Orion Operational
PMX X.7 Import Export - Phoebe Operational
PMX X.7 Import Export - Polaris Operational
PMX X.7 Import Export - Triton Operational
PMX X.7 PAH Americas - Orion Operational
PMX X.7 Partners - Gemini Operational
PMX X.7 Partners - Import Export - Gemini Operational
PMX X.7 Self Hosted - Import Export Operational
Property Tree Operational
Property Tree Connect Operational
Prospect Connect Operational
Prospect Connect - Americas Operational
Prospect Connect - EMEA Operational
Qube PM Operational
Real Estate Investar Operational
RentPayment Operational
Report Gateway Operational
Report Gateway - APAC Operational
Report Gateway - EMEA Operational
Report Gateway - North America Operational
Report Gateway - Self Hosted & Partners Operational
Resident Screening Degraded Performance
Revenues & Benefits Operational
Revenues & Benefits - Core Operational
Revenues & Benefits – API Operational
Revenues & Benefits – Digital Forms Operational
Revenues & Benefits – VEP Operational
Revenues & Benefits – Mobile Operational
Rough Sleeper Pathways Operational
Safer Communities Operational
Sales and Lettings Operational
Radar Operational
RAM SaaS Operational
Series4000 - Americas Operational
Series4000 - APAC Operational
Series4000 - EMEA Operational
Series4000 - Self Hosted & Partners Operational
Series5000 - Americas Operational
Series5000 - APAC Operational
Series5000 - EMEA Operational
Repairs Operational
Resident Connect Operational
Resident Connect - Americas Operational
Resident Connect - EMEA Operational
Resident Connect - Self Hosted & Partners Operational
SafeStart Operational
Secure Sign Operational
Secure Sign - APAC Operational
Secure Sign - EMEA Operational
Secure Sign - North America Operational
Service Charges Operational
Space Scheduling Operational
Space Scheduling - APAC Operational
Space Scheduling - EMEA Operational
Space Scheduling - North America Operational
Strata Master Operational
Strata Master Connect Operational
SwapTracker from MRI Operational
Tenancy Analytics Operational
Tenant Connect Operational
TPN Group Operational
Valuations Operational
Valuations - APAC Operational
Valuations - EMEA Operational
Valuations - North America Operational
Valuations - South Africa Operational
Vault CRM Operational
WinTen Operational
WinTen2 Operational
WinTen2+ Operational
Workplace Central Operational
Workplace Central - APAC Operational
Workplace Central - EMEA Operational
Workplace Central - North America Operational
Atlassian Statuspage Operational
NOC Test Component Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Engage CRM - Scheduled Maintenance Sep 13, 2026 12:00-14:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Engage CRM on 13 September 2026 between 12:00 and 14:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Posted on Sep 10, 2026 - 12:24 UTC

CTM - Scheduled Maintenance Sep 15, 2026 14:00-14:30 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to CTM on 15 September 2026 between 14:00 and 14:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Posted on Sep 08, 2026 - 10:17 UTC

MRI Agora Gateway - EMEA - Scheduled Maintenance Sep 19, 2026 21:00 - Sep 20, 2026 01:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - EMEA, on Saturday, 19 September 2026 at 21:00 until 20 September 2026 at 01:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Posted on Sep 07, 2026 - 13:02 UTC

MRI Agora Gateway - APAC - Scheduled Maintenance Sep 22, 2026 14:00-18:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - APAC, on Tuesday, 22 September 2026 between 14:00 and 18:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Posted on Sep 07, 2026 - 13:02 UTC

MRI Agora Gateway - NA - Scheduled Maintenance Sep 25, 2026 06:00-10:00 UTC

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to MRI Agora Gateway - NA, on Friday, 25 September 2026 between 6:00 AM and 10:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Posted on Sep 07, 2026 - 13:02 UTC

Sep 11, 2026

Completed - The scheduled maintenance has been completed.
Sep 11, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Asset Modeling / Debt Management and Investment Modeling Data API - NA on 10-September-2026 between 23:00 and 11-September-2026 03:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 9, 15:36 UTC
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:01 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Asset Modeling / Debt Management and Investment Modeling Data API - EMEA on 10-September-2026 between 23:00 and 11-September-2026 03:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 9, 15:36 UTC

Sep 10, 2026

Completed - The scheduled maintenance has been completed.
Sep 10, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Asset Modeling / Debt Management and Investment Modeling Data API - APAC on 10-September-2026 between 10:00 and 14:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 9, 15:36 UTC

Sep 9, 2026

Completed - The scheduled maintenance has been completed.
Sep 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Property Tree on 09 September 2026 between 00:00 and 03:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 3, 18:46 UTC

Sep 8, 2026

Completed - The scheduled maintenance has been completed.
Sep 8, 09:31 UTC
Scheduled -

Dear MRI Client,

Ask Agora is your conversational AI chat experience, answering your questions about using Engage @Work.


Ask Agora can help with:

· Locating the latest support guides or knowledge articles

· Steps to managing specific application related workflows

· Guidance on what’s changed in the latest application release


When you can start using Ask Agora:

Ask Agora is live and ready for all Engage@Work users


To get started:

Simply log in via SSO at hello.mrisoftware.com and bookmark it for next time.

Start using Ask Agora by opening it via the icon located on the bottom-right of your screen

Regards,

MRI Software
Sep 8, 04:46 UTC

Completed - The scheduled maintenance has been completed.
Sep 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 04:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to CheckpointID on 08 September 2026 between 4:00 AM and 6:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 7, 12:37 UTC

Sep 7, 2026

Completed -

Dear MRI Client,

The scheduled maintenance originally planned for Secure Sign on 08-Sept-2026 has been postponed. We will update you as soon as a new date is scheduled.

If you have any questions or concerns, please do not hesitate to contact MRI Client Support through the myMRI Client Portal or by calling one of the support numbers listed on our Contact page.

Kind Regards,

MRI Software


Sep 7, 05:54 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 08 Sept 2026 between 09:00 and 10:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 4, 17:33 UTC
Completed -

Dear MRI Client,

The scheduled maintenance originally planned for Secure Sign on 08-Sept-2026 has been postponed. We will update you as soon as a new date is scheduled.

If you have any questions or concerns, please do not hesitate to contact MRI Client Support through the myMRI Client Portal or by calling one of the support numbers listed on our Contact page.

Kind Regards,

MRI Software


Sep 7, 05:53 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 08-Sept-2026 between 10:30 and 11:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 5, 20:51 UTC
Completed -

Dear MRI Client,

The scheduled maintenance originally planned for Secure Sign on 08-Sept-2026 has been postponed. We will update you as soon as a new date is scheduled.

If you have any questions or concerns, please do not hesitate to contact MRI Client Support through the myMRI Client Portal or by calling one of the support numbers listed on our Contact page.

Kind Regards,

MRI Software


Sep 7, 05:53 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to Secure Sign on 08-Sept-2026 between 11:30 and 12:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 4, 19:11 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Completed - The scheduled maintenance has been completed.
Sep 5, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 5th September 2026 between 21:00 and 23:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Aug 26, 21:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:02 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 05-Sept-2026 between 21:00 and 23:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Aug 26, 21:12 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Agora Gateway on 5th September 2026 between 21:00 and 23:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Aug 26, 21:05 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:01 UTC
Scheduled -

Dear MRI Client,

A Planned Maintenance Update (PMU) will be carried out on Infrastructure for Citrix Platform - Authentication Method on 05-Sep-2026 between 18:00 and 19:00 UTC. During the maintenance window, the Evolution - EMEA will be affected and may be temporarily unavailable, or users may experience intermittent access.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 15:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:01 UTC
Scheduled -

Dear MRI Client,

A Planned Maintenance Update (PMU) will be carried out at Infrastructure for Citrix Platform - Authentication Method on 05-Sep-2026 between 18:00 and 19:00 UTC. During the maintenance window, the Evolution - APAC will be affected and product may be temporarily unavailable, or users may experience intermittent access.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 18:35 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 18:00 UTC
Scheduled -

Dear MRI Client,

A Planned Maintenance Update (PMU) will be carried out on Infrastructure for Citrix Platform - Authentication Method on 05-Sep-2026 between 18:00 and 19:00 UTC. During the maintenance window, the Evolution - NA will be affected and may be temporarily unavailable, or users may experience intermittent access.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 13:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 13:30 and 15:30 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 5, 02:29 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 04:51 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 08:00 and 12:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 1, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Integration Component of Contract Intelligence on 05-Sept-2026 between 04:30 and 10:30 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 4, 15:56 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 04:00 UTC
Scheduled -

Dear MRI Client,

A Planned Maintenance Update (PMU) will be carried out at Datacenter SAN on 05-September-2026 between 04:00 and 10:00 UTC. During maintenance window, the SANdisk firmware will be upgraded and performance of Communications Manager (Deeplake) will be affected. The upgrade process is non-disruptive and does not require any down time.

However, services may experience a minor reduction in performance during this time, and we apologize for any inconvenience this may cause.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 17:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 5, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 06:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 2, 04:46 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 06:30 and 08:30 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 1, 13:42 UTC

Sep 4, 2026

Completed - The scheduled maintenance has been completed.
Sep 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 17:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Property Central on 04-Sept-2026 between 17:00 and 20:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 3, 12:00 UTC

Sep 3, 2026

Completed - The scheduled maintenance has been completed.
Sep 3, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 13:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Evolution - APAC on 03-Sep-2026 between 13:00 and 17:00 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 1, 08:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 05:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to the Integration Component of Contract Intelligence on 03-Sep-2026 between 5:30 and 7:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 13:01 UTC
Completed - The scheduled maintenance has been completed.
Sep 3, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Angus on 03-Sep-2026 between 6:00 AM and 7:00 AM UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 16:45 UTC

Sep 2, 2026

Completed - The scheduled maintenance has been completed.
Sep 2, 17:06 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the PHA Pro On Premise release 9.4.0 is now available.

Your company can download this update and the full release notes from Happy Software Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 2, 17:04 UTC

Completed - The scheduled maintenance has been completed.
Sep 2, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 13:30 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update (PMU) will be applied to Space Scheduling on 05-Sept-2026 between 13:30 and 15:30 UTC.

During this time, the product may be temporarily unavailable, or users may experience intermittent access.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Sep 2, 05:01 UTC
Resolved -

Dear MRI Client,

Normal service has now been restored for RentPayment.

The issue was fully resolved on 02 September at 12:27 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software


Sep 2, 12:43 UTC
Monitoring -

Dear MRI Client,

We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product.

We will provide another update shortly or as soon as we confirm full recovery.

Regards,

MRI Software


Sep 1, 19:19 UTC
Identified -

Dear MRI Client,

We have identified the source of the issue affecting RentPayment. The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software


Sep 1, 15:41 UTC
Investigating -

Dear MRI Client,

We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software


Sep 1, 13:53 UTC

Sep 1, 2026

Completed - The scheduled maintenance has been completed.
Sep 1, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 14:00 UTC
Scheduled -

Dear MRI Client,

We are writing to inform you that a planned maintenance update will be applied to CTM on 01-Sept-2026 between 14:00 and 14:30 UTC.

This update is not expected to cause any service disruption or downtime. All systems should remain accessible throughout the maintenance window.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software


Aug 27, 10:46 UTC
Completed - The scheduled maintenance has been completed.
Sep 1, 12:51 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Intermodal release v2026.4.01 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Sep 1, 12:49 UTC

Aug 31, 2026

Completed - The scheduled maintenance has been completed.
Aug 31, 21:01 UTC
Scheduled -

Dear MRI Client,

We’re pleased to inform you that the Qube PM release 12.18 is now available.

Your organisation’s Designated Support Contact (DSC) can download the full release notes by logging into the myMRI Client Portal.

If you have any questions or concerns, please contact MRI Client Support via the
myMRI Client Portal, or by calling one of the support numbers listed on our Contact page.

Regards,

MRI Software
Aug 31, 20:52 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.