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REAL ESTATE SOFTWARE

PMX X.7 PAH Americas - Orion - Reported Incident - Investigation Underway

Incident Report for MRI Software

Identified

Dear MRI Client,

We have identified the source of the issue affecting PMX Residential Management. Our technical team is actively working on a fix, which has progressed to the testing phase and remains under validation. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Aug 12, 2026 - 13:28 UTC

Monitoring

Dear MRI Client,

A fix was applied on 11 August 2026 at 17:03 UTC to address the issue impacting PMX Residential Management, and we are currently monitoring the performance and stability of the product.

We will provide another update shortly or as soon as we confirm full recovery.

Regards,

MRI Software

Posted Aug 12, 2026 - 13:06 UTC

Identified

Dear MRI Client,

We have identified the source of the issue affecting PMX Residential Management services. The teams remain engaged. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Aug 11, 2026 - 20:14 UTC

Investigating

Dear MRI Client,

We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software

Posted Aug 11, 2026 - 18:24 UTC
This incident affects: Property Management X (PMX X.7 PAH Americas - Orion).