Dear MRI Client,

We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product.

We will provide another update shortly or as soon as we confirm full recovery.

Regards,

MRI Software

Dear MRI Client,

We have identified the source of the issue affecting RentPayment. The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Dear MRI Client,

We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software