REAL ESTATE SOFTWARE

MRI Notifications

Property Management X - Reported Incident - Source Identified

Incident Report for MRI Software

Resolved

Dear MRI Client,

Normal service has now been restored for Property Management X.

The issue was fully resolved on 26 June 2026 at 13:40 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software

Posted Jun 26, 2026 - 14:41 UTC

Monitoring

Dear MRI Client,

A fix was applied on 26 June 2026 at 13:39 UTC to address the issue impacting Property Management X, and we are currently monitoring the performance and stability of the product.

We will provide another update shortly or as soon as we confirm full recovery.

Regards,

MRI Software

Posted Jun 26, 2026 - 13:52 UTC

Identified

Dear MRI Client,

We have identified the source of the issue affecting Property Management X. This issue is impacting NA PMX for MRI Windows and PHA Pro users only. Users may experience issues through the Citrix FASWeb portal when attempting to log in.

Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Jun 26, 2026 - 13:35 UTC

This incident affected: PHA Pro (PHA Pro On Premise, PHA Pro) and Property Management X (MRI Agora Studio for PMX, PMX Plug and Pay, PMX Screening Select, PMX X.5 - Self Hosted, PMX X.5 Americas - Jupiter, PMX X.5 Americas - Pluto, PMX X.5 Americas - Saturn, PMX X.5 Americas - Venus, PMX X.5 Canada - Sirius, PMX X.5 Partners - Ceres, PMX X.7 - Self Hosted, PMX X.7 Americas - Despina, PMX X.7 Americas - Triton, PMX X.7 Canada - Polaris, PMX X.7 Import Export - Luna, PMX X.7 Import Export - Orion, PMX X.7 Import Export - Phoebe, PMX X.7 Import Export - Polaris, PMX X.7 Import Export - Triton, PMX X.7 PAH Americas - Orion, PMX X.7 Partners - Gemini, PMX X.7 Partners - Import Export - Gemini, PMX X.7 Self Hosted - Import Export).