REAL ESTATE SOFTWARE

MRI Notifications

Asset Modeling, FAA, PMX X.5 - Neptune, PMX X.7 - Luna - APAC - Reported Incident - Resolved

Incident Report for MRI Software

Resolved

Dear MRI Client,

Normal service has now been restored for Asset Modeling, FAA, PMX X.5 - Neptune and PMX X.7 - Luna - APAC.

The issue was fully resolved on 11-Nov-2026 at 07:00 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software

Posted Nov 11, 2026 - 07:05 UTC

Update

Dear MRI Client,

We are still investigating on this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software

Posted Nov 11, 2026 - 05:08 UTC

Investigating

Dear MRI Client,

We are aware of a potential issue which started on 10-Nov-2026 at 21:20 UTC affecting Asset Modeling, FAA, PMX X.5 - Neptune and PMX X.7 - Luna - APAC. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software

Posted Nov 11, 2026 - 01:48 UTC

This incident affected: Asset Modeling (Asset Modeling - APAC), Fixed Asset Accounting (Fixed Asset Accounting - APAC), and Property Management X (PMX X.5 APAC - Neptune, PMX X.7 APAC - Luna).