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REAL ESTATE SOFTWARE

Property Management X - Reported Incident - Investigation Underway

Incident Report for MRI Software

Resolved

Dear MRI Client,

Normal service has now been restored for Property Management X - ElasticSearch.

The issue was fully resolved on 26 June 2026 at 16:30 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software

Posted Jun 26, 2026 - 16:14 UTC

Identified

Dear MRI Client,

We have identified the source of the issue affecting Property Management X - ElasticSearch. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved.

Thank you for your patience while we address this.

Regards,

MRI Software

Posted Jun 26, 2026 - 13:47 UTC

Investigating

Dear MRI Client,

We are aware of a potential issue when trying to utilize MRI GO for PMX, which started on 26-June-2026 at 05:00  UTC affecting Property Management X. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software

Posted Jun 26, 2026 - 10:12 UTC
This incident affected: Property Management X (PMX X.5 Americas - Jupiter, PMX X.5 Americas - Pluto, PMX X.5 Americas - Saturn).