Dear MRI Client,

We are writing to inform you that planned maintenance will occur in the data center in which your Resident Connect is hosted to migrate systems to new core infrastructure on 22-Nov-2026 between 03:00 and 04:00 UTC.

During this time, the product will be temporarily unavailable while Internet traffic is reconfigured to route through the disaster recovery data center, and users will not be able to access the system. If you also access your product via a VPN that is only configured to the primary CH3 data center, this access will be unavailable from approximately 03:00 until 09:00 UTC. To reduce the impact time of your VPN, please open a support case to establish a connection to the disaster recovery site.

A detailed summary of the update is available in the release notes, which your organisation’s Designated Support Contact (DSC) can access via the myMRI Client Portal.

Should the maintenance window be rescheduled or delayed, updates will be posted on the MRI Notifications page.

If you have any questions or require assistance, please contact MRI Client Support via the myMRI Client Portal or by calling one of the numbers listed on our support page.

Thank you for your understanding.

Regards,

MRI Software