Dear MRI Client,

Normal service has now been restored for Secure Sign.

The issue was fully resolved on 05/13/2026 at 16:38 UTC and we will continue to monitor the service closely.

We sincerely apologise for the disruption. We thank you for your patience and understanding.

Regards,

MRI Software

Dear MRI Client,

A fix was applied on 05/13/2026 at 16:38 UTC to address the issue impacting Secure Sign, and we are currently monitoring the performance and stability of the product.

We will provide another update shortly or as soon as we confirm full recovery.

Regards,

MRI Software

Dear MRI Client,

We are aware of a potential issue which started on 05/13/2026 at 15:13 UTC affecting all users of Secure Sign North America, resulting in an inability to access the North American instance of Secure Sign. Our team is currently investigating to identify the cause and restore normal service as quickly as possible.

Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause.

Regards,

MRI Software